Cabot Discovery Tours ("the Company") accepts your ("the Customer") booking under the following terms and conditions.
These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Cabot Discovery Tours (Motor Carrier No: P03175) ('us', 'we' or the 'Company') in respect of the relevant tour to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any questions.
Within these conditions, 'you' and 'your' means all persons named on the booking. By making a booking, the 'lead passenger' specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking.
We aim to ensure that the information and prices in our brochures and on our website are accurate; however occasionally changes and errors occur and we reserved the right to correct details in such circumstances. All tours are sold subject to availability.
Bookings can be made via our website, in person at our departure point or by contacting us by email at firstname.lastname@example.org.
Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.
If you wish to make a private booking (being the booking of a tour for 4 or more individuals) then please contact us to discuss your requirements further. Any changes made following the issue of your booking confirmation will be dealt with as a requested change, as detailed in these terms and conditions.
Changes by You
If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.
Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.
Changes by Us
While the Company shall do everything reasonably possible to provide your tour itinerary and details as planned, the Company reserves the right to alter itineraries, or transport if required to do so. The majority of any such alterations will be minor and we will try to advise you of them at the earliest possible date.
In the unlikely event, however, that we are required to significantly alter a material part of your tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled
- to take an alternative tour of equivalent or superior quality, if we are able to offer that, or
- to take a substitute tour of lower quality if we are able to offer that (in which event the difference in price between the original and the substitute tour will be refunded to you); or
- to cancel your booking and obtain a full refund of all monies paid by you.
Please be aware that the nature of travel involves risks and unpredictable weather and road conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a tour itinerary.
Cancellation by you
If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible - the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.
If notice of cancellation is received more than 48 hours in advance of the scheduled start time, there shall be a full refund.
If notice of cancellation is received between 24 and 48 hours prior to the scheduled start time, there shall be a refund of 50%.
If notice of cancellation is given less than 24 hours in advance of the scheduled start time, there shall be no refund.
Cancellation by Us
We will only cancel tours due to insufficient bookings, unforeseeable circumstances which are beyond our control or which might affect your safety. If we cancel your tour then we will always refund you, in full, for all sums paid by you.
You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.
Refusal of Travel
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.
In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.
Our Liability and Actions of Suppliers
Many of the attractions on our tours are provided by independent suppliers, who provide such products and services on their own terms and conditions.
The Company will not accept or have any liability for any acts or omissions (whether negligent or otherwise) of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company.
Any special requests should be advised to us at the time of booking. While we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part. Where appropriate, we will pass any special requests on to our suppliers, but we cannot be held responsible for their failure or inability to meet your request. We regret that we cannot accept bookings which are conditional on any special request being met.
Disabilities and Medical Problems
We will try to accommodate disabilities and medical problems where we can but please be aware that many of our tours may not be suitable. If you or any member of your party has any disability or medical problem which may affect their ability to travel on our tour then please provide us with full details at the time of making your booking enquiry, so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way then we cannot be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.
If, acting reasonably, we are unable to accommodate the needs of the person(s) concerned then we will not confirm your booking or (if you did not give us details of the disability or medical problem at the time of making the booking request) we shall be entitled to cancel your booking and to levy the relevant cancellation charges.
Unless otherwise notified, passengers are restricted to one carry-on bag per person. It is the passenger's responsibility to ensure that luggage is fit for travel, sturdy and waterproof.
Smoking is not permitted within our vehicles but there are frequent stops en route for passengers who wish to smoke.
We actively welcome your feedback, both in respect of our own services and those provided by other suppliers. In the event that you have any complaint during the course of your tour then please bring this to the attention of your tour driver guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction. If your complaint is not resolved locally and you wish to complain further then please contact us at email@example.com providing all relevant information necessary to enable us to consider your complaint.
Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.
Enforceability of Terms
If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Canadian law and any matter or claim arising from them shall be dealt with only by the Canadian courts.